I admit it, I can be an asshole when shit goes sideways - when something that should be easy and straightforward becomes a clusterfuck, I come unhinged.
Maybe it's age, maybe it's DNA, maybe it's winter - I'll never know. Maybe I should "work through my issues" or maybe it's OK not to accept bullshit.
As I mentioned to Rooty, maybe we shouldn't quietly turn a blind eye to incompetence or laziness. Maybe that's part of the problem - maybe too many people don't speak up and then there you are, drowning in mediocrity and lameness.
What I *do* know is that if a bank is holding my money, money they SAID would be available in 14 days and when I call today to find out what's going on I'm told it will actually be 21 DAYS, I'm not going to politely say "OK! Thanks so much!"
Kurt, a telephone rep at Coast Capital Savings and Hoard, was nice enough to talk me off the ledge, at one point arguing with me that HE didn't mistakenly tell me the hold on U.S. checks would be 14 days.
Yes Kurt, I know YOU didn't tell me such and in the future, it would be better to SIMPLY APOLOGIZE for the shoddy communication and FIX THE PROBLEM.
I should have looked at their website before opening an account. Any financial institution that puts a guy in a gorilla suit on the home page, or now, has the online "rep" playing with balloons or peeling potatoes should not be trusted with anyone's money.
In my defense, I was told TWICE by the SAME TELLER that there would be a 14-day hold on any U.S. checks I deposit. Still ridiculous in this day & age, but I can live with 14 days. But 21 days? Are you fucking KIDDING me?
What the FUCK takes 21 days? Is it Canada, too lazy to give a shit, or the U.S., unwilling to let the money leave the states? I DON'T CARE what the problem is. It shouldn't take anyone 21 days to clear a measly business check.
Or is it just Coast Capital Savings and Lies? Maybe it's time to find a bank that knows how to clear a check in an acceptable time frame. They can't ALL be this lame.
At any rate, I got what I wanted. Kurt now understands his colleagues are MISINFORMED and when you jack with someone's money, they're not going to chat with you calmly about it. Mr. Kurt sent a message to the branch to release the hold first thing in the morning.
They couldn't do it today, you see, because the branch is closed on Mondays. Yup - that's right. CLOSED on MONDAY. Because god forbid you might have BUSINESS to take care of on a WEEK DAY and need access to your bank.
The only reason I opened this account was because David has an account there. But guess what? There are other banks and I'm betting one of them has a more attractive U.S. check policy.
I honestly do think it's a combination of age and the DNA. I don't have time to waste on bullshit and I've been gifted some crazy genes. When the bullshit comes in contact with the DNA, bad things happen. Kind of like The Hulk, without all the green and expanding and raggedy short pants.
Combine that with a fucked up hold on my money and I can't be expected to mind my manners.
2 comments:
Thanks for the double shout-out, Nootz. Canada is turning you into a first-class rant monger! Best part of that image: "Like what Julie has to say? Find out what else she knows." Oh MY.
This may sound terrible, or it might be true in some sense, but by & large, it seems like there's a general sense of "We *could* do that [whatever it is], or we could drink more Molson and watch the hockey game."
There seems to be no sense of urgency about anything. Like an active refusal to emulate the U.S. go-getter type A mentality at all costs.
Not that folks aren't nice and helpful and willing to do the right thing - there's lots of that - but that sense of urgency is noticeably absent.
And, it's ALWAYS raining here and it's obviously turning me into a mildewed, cranky old hag.
Can you believe that website? They're a BANK. At first glance, I'd guess they're a clown rental company.
Post a Comment